Longines Customer Care Specialist

Eindhoven • Netherlands

Wednesday, November 19, 2025

Longines, a distinguished brand under the prestigious Swatch Group, is renowned for its timeless elegance and precision in watchmaking. The Swatch Group, a global leader in the watch industry, offers a dynamic and innovative environment, fostering growth and excellence across its brands.

1. Provide exceptional customer service to clients, addressing inquiries and resolving issues efficiently.
2. Manage customer communications via phone, email, and in-person interactions.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with internal departments to ensure customer satisfaction and service excellence.
5. Identify and escalate priority issues to the appropriate channels.

1. Proven experience in a customer service role, preferably within the luxury goods sector.
2. Fluency in Dutch and English, both written and spoken.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Proficiency in customer service software and CRM systems.
4. Ability to work independently and as part of a team.

A minimum of 2 years in a customer service position, ideally within the luxury retail or watchmaking industry.

Bachelor's degree in Business Administration, Communication, or a related field preferred.

Employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

The Swatch Group fosters a culture of innovation, precision, and excellence, encouraging employees to excel in a collaborative and supportive environment. Longines, as part of this esteemed group, values tradition and innovation, offering a workplace where craftsmanship and modernity coexist.