Longines Customer Care Specialist

Eindhoven • Netherlands

Tuesday, November 18, 2025

Longines, a prestigious brand under the umbrella of The Swatch Group, is renowned for its timeless elegance and precision in watchmaking. As part of The Swatch Group, Longines benefits from the innovation and global reach of one of the world's largest watchmaking conglomerates, offering a dynamic and supportive environment for its employees.

1. Provide exceptional customer service to Longines clients, addressing inquiries and resolving issues efficiently.
2. Manage customer communications through various channels, including phone, email, and in-person interactions.
3. Maintain up-to-date knowledge of Longines products and services to assist customers effectively.
4. Collaborate with internal teams to ensure customer satisfaction and resolve complex issues.
5. Document customer interactions and feedback to contribute to service improvements.

1. Previous experience in customer service or a related field.
2. Proficiency in Dutch and English, both written and spoken.
3. Strong problem-solving abilities and attention to detail.
4. Excellent communication and interpersonal skills.

1. Customer service expertise
2. Proficiency in Dutch and English
3. Problem-solving skills
4. Strong communication abilities
5. Attention to detail

A minimum of 2 years of experience in a customer service role, preferably within the luxury goods or retail sector.

High school diploma or equivalent; further education in customer service or related fields is advantageous.

Competitive salary package, professional development opportunities, and employee discounts on Longines products.

Longines fosters a culture of excellence and innovation, encouraging employees to grow and excel in their roles. As part of The Swatch Group, the company values diversity and collaboration, providing a supportive environment where creativity and teamwork thrive.