Longines Customer Care Specialist

Longines, a distinguished brand within The Swatch Group, is renowned for its timeless elegance and precision in watchmaking. The Swatch Group, a global leader in the watch industry, provides a dynamic and innovative environment, fostering growth and excellence. Based in Eindhoven, Longines offers a unique opportunity to be part of a prestigious legacy while contributing to the brand's commitment to superior customer service.

1. Provide exceptional customer service through various communication channels.
2. Resolve customer inquiries and complaints efficiently and professionally.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with internal departments to ensure timely resolution of customer issues.
5. Identify opportunities to enhance customer satisfaction and loyalty.

1. Previous experience in customer service or a related field.
2. Proficiency in Dutch and English, both written and spoken.
3. Strong problem-solving skills and attention to detail.
4. Ability to work independently and as part of a team.

1. Excellent communication and interpersonal skills.
2. Proficient in using customer service software and CRM systems.
3. Strong organizational and multitasking abilities.
4. Empathy and patience in handling customer concerns.

A minimum of 2 years of experience in a customer service role, preferably within the luxury retail or watchmaking industry.

Bachelor's degree in Business Administration, Communications, or a related field is preferred.

Competitive salary package, professional development opportunities, and a supportive work environment.

Longines, as part of The Swatch Group, promotes a culture of innovation, excellence, and collaboration. The company values diversity and inclusivity, creating a workplace where employees are encouraged to share ideas and grow professionally.