Longines Customer Care Representative

Eindhoven • Netherlands

Thursday, February 5, 2026

Longines, a distinguished brand within The Swatch Group, is renowned for its timeless elegance and precision in watchmaking. As part of The Swatch Group, Longines benefits from the robust support and resources of this leading global conglomerate in the watch industry, offering employees a dynamic and innovative work environment.

1. Provide exceptional customer service to clients via phone, email, and in-person interactions.
2. Resolve customer inquiries and issues promptly and efficiently.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with internal departments to ensure customer satisfaction.
5. Assist in the development and implementation of customer service policies and procedures.

1. Proven experience in a customer service role, preferably within the luxury goods sector.
2. Strong communication and interpersonal skills.
3. Ability to handle challenging situations with professionalism and poise.
4. Fluency in Dutch and English is required.

1. Excellent problem-solving abilities.
2. Proficiency in customer relationship management (CRM) software.
3. Strong organizational skills and attention to detail.
4. Ability to work independently and as part of a team.

Minimum of 2 years experience in a customer service position, ideally within the luxury retail or watchmaking industry.

Bachelor's degree in Business Administration, Communications, or a related field is preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Longines fosters a culture of precision, elegance, and innovation, encouraging employees to excel in a collaborative and supportive environment. The company values dedication and offers opportunities for professional growth within the prestigious Swatch Group network.