Longines Customer Care Assistant

Alcobendas • Spain

Monday, September 22, 2025

Longines, a prestigious brand within The Swatch Group, is renowned for its timeless elegance and precision in watchmaking. As part of The Swatch Group, Longines benefits from the global reach and resources of one of the world's largest watchmaking conglomerates, offering a dynamic environment for career growth and development.

1. Provide exceptional customer service and support to clients, ensuring their needs are met with professionalism and efficiency.
2. Handle customer inquiries and complaints through various communication channels, including phone, email, and in-person interactions.
3. Maintain accurate records of customer interactions and transactions, ensuring data integrity and confidentiality.
4. Collaborate with internal departments to resolve customer issues promptly and effectively.
5. Assist in the development and implementation of customer service policies and procedures to enhance the customer experience.

1. Proven experience in a customer service role, preferably within the luxury retail or watchmaking industry.
2. Strong communication and interpersonal skills.
3. Ability to handle challenging situations with tact and diplomacy.
4. Proficiency in using customer relationship management (CRM) software.
5. Fluency in Spanish and English.

1. Excellent verbal and written communication skills.
2. Strong problem-solving abilities.
3. Attention to detail and organizational skills.
4. Ability to work independently and as part of a team.
5. Proficiency in Microsoft Office Suite.

A minimum of 2 years of experience in a customer service role, ideally within the luxury sector.

Bachelor's degree in Business Administration, Communications, or a related field is preferred.

Competitive salary package, opportunities for professional development, and access to exclusive employee discounts.

Longines fosters a culture of excellence and innovation, where employees are encouraged to contribute their unique talents and ideas. The company values diversity and inclusivity, creating a supportive and collaborative work environment.