Longines After Sales Advisor

Longines, a distinguished brand within The Swatch Group, is renowned for its timeless elegance and precision in watchmaking. As part of The Swatch Group, the world's largest watchmaker, Longines benefits from a rich heritage and a commitment to innovation and excellence. The Swatch Group offers a dynamic environment where creativity and expertise are highly valued.

1. Provide exceptional after-sales service to customers, ensuring satisfaction and loyalty.
2. Manage and resolve customer inquiries and complaints efficiently.
3. Coordinate repairs and maintenance services with technical teams.
4. Maintain detailed records of customer interactions and transactions.
5. Collaborate with sales and technical teams to enhance customer experience.

1. Proven experience in customer service or after-sales support, preferably in the luxury retail sector.
2. Strong understanding of watchmaking and repair processes.

1. Excellent communication and interpersonal skills.
2. Problem-solving abilities with a customer-centric approach.
3. Proficiency in record-keeping and data management.
4. Ability to work collaboratively within a team.

At least 2 years of experience in a customer service or after-sales role, ideally within the luxury goods industry.

High school diploma or equivalent; additional training in customer service is advantageous.

Competitive benefits package including employee discounts, professional development opportunities, and a supportive work environment.

Longines fosters a culture of precision, elegance, and innovation. As part of The Swatch Group, employees are encouraged to develop their skills and contribute to the brand's legacy of excellence. The work environment is collaborative and supportive, with a focus on delivering the highest standards of service and quality.