Longines After Sales Advisor

Longines, a distinguished brand under the prestigious Swatch Group, is renowned for its timeless elegance and precision in watchmaking. As part of the Swatch Group, Longines benefits from the conglomerate's extensive resources and commitment to innovation, providing employees with a dynamic and supportive environment to thrive in the luxury watch industry.

1. Provide exceptional after-sales service to clients, ensuring customer satisfaction and loyalty.
2. Manage repair and maintenance requests, coordinating with technical teams to ensure timely completion.
3. Maintain detailed records of customer interactions and service transactions.
4. Assist in troubleshooting and resolving customer issues efficiently.
5. Promote Longines' brand values and heritage through excellent customer service.

1. Previous experience in a customer service or after-sales role, preferably within the luxury sector.
2. Strong understanding of watchmaking and technical aspects of timepieces.
3. Proficiency in CRM software and customer service tools.
4. Excellent communication and interpersonal skills.

1. Customer service excellence
2. Technical knowledge of timepieces
3. Problem-solving abilities
4. Attention to detail
5. Organizational skills

A minimum of 2 years in a customer service or after-sales role, with experience in the luxury industry preferred.

High school diploma or equivalent; additional training in watchmaking or luxury goods is advantageous.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

Longines fosters a culture of precision, elegance, and innovation. Employees are encouraged to uphold the brand's rich heritage while contributing to a forward-thinking and inclusive workplace.