Longines After Sales Advisor

Longines, a prestigious brand within The Swatch Group, is renowned for its timeless elegance and precision in watchmaking. As part of The Swatch Group, Longines benefits from the extensive resources and global reach of one of the world's largest watchmaking conglomerates, offering employees a dynamic and supportive environment to develop their careers.

1. Provide exceptional after-sales service to clients, ensuring customer satisfaction and loyalty.
2. Manage and resolve customer inquiries and complaints efficiently.
3. Coordinate with repair centers and logistics to ensure timely service delivery.
4. Maintain accurate records of customer interactions and transactions.
5. Assist in the development and implementation of after-sales service strategies.

1. Proven experience in customer service or after-sales roles, preferably in the luxury retail sector.
2. Strong understanding of the luxury watch industry and its clientele.
3. Ability to handle challenging situations with professionalism and poise.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Attention to detail and organizational skills.
4. Proficiency in CRM software and Microsoft Office Suite.

A minimum of 2 years of experience in a customer service or after-sales role, ideally within the luxury retail industry.

Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Longines fosters a culture of excellence and innovation, where employees are encouraged to grow and contribute to the brand's legacy of precision and elegance. The company values teamwork, integrity, and a commitment to delivering exceptional customer experiences.