Longines After Sales Advisor

Longines, a prestigious name in the luxury watchmaking industry, operates under the umbrella of The Swatch Group, a leading global conglomerate renowned for its diverse portfolio of high-end timepieces. As an employer, Longines offers a dynamic environment that fosters innovation and excellence, providing employees with opportunities to grow within the esteemed Swatch Group network.

1. Provide exceptional after-sales service to clients, ensuring customer satisfaction and loyalty.
2. Manage and resolve customer inquiries and complaints efficiently.
3. Coordinate with repair centers to facilitate timely service and repairs.
4. Maintain accurate records of customer interactions and transactions.
5. Assist in the development and implementation of after-sales service strategies.

1. Previous experience in customer service or after-sales support, preferably within the luxury retail sector.
2. Strong understanding of luxury timepieces and their maintenance.
3. Proficiency in CRM software and Microsoft Office Suite.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Attention to detail and organizational skills.
4. Ability to work independently and as part of a team.

A minimum of 2 years in a customer service or after-sales role, ideally within the luxury retail industry.

Bachelor's degree in Business Administration or a related field is preferred.

Employees enjoy a comprehensive benefits package, including health insurance, employee discounts on luxury products, and opportunities for professional development within The Swatch Group.

Longines, as part of The Swatch Group, cultivates a culture of precision, elegance, and innovation. The workplace environment is collaborative and supportive, encouraging employees to excel and contribute to the brand's legacy of excellence.