Loewe Client Advisor

LOEWE is a Spanish luxury house renowned for its mastery of leather goods and a sustained commitment to craft and culture. Now presented under the creative direction of Jack McCollough and Lazaro Hernandez, LOEWE operates globally as part of the LVMH group and is distinguished by an intellectual, artisanal approach to fashion and strong engagement with contemporary art and craftsmanship.

1. Achieve individual sales targets and contribute to overall store objectives.
2. Deliver emotionally engaging, personalised client experiences that foster long-term loyalty.
3. Proactively develop and maintain a client book; record and update client data using company tools.
4. Communicate regularly with clients via email, phone, messages and personalised notes to sustain relationships.
5. Convey LOEWE’s heritage and product narratives through informed storytelling and product demonstrations.
6. Participate in and support visual merchandising to maintain LOEWE’s presentation standards.
7. Maintain front- and back-of-house order: product presentation, housekeeping, security and inventory tasks.
8. Collaborate as a team player in store initiatives and adhere to company policies, grooming and behavioural standards.

1. Minimum three years of client-facing experience in luxury retail or a comparable customer-centric environment.
2. Proven track record of meeting individual sales goals and contributing to team results.
3. Fluency in English and Italian; additional languages considered an advantage.
4. Strong interpersonal and communication skills with sensitivity for building and maintaining a high-value client portfolio.
5. Commercially minded and results driven while demonstrating an inclusive, collaborative attitude.

1. Clienteling and relationship development
2. Product storytelling and category knowledge (fashion, leather goods)
3. Visual merchandising principles and execution
4. Inventory control and back‑of‑house operations
5. Telephone and written client communication
6. Adaptability, empathy and service-oriented selling

Minimum 3 years of experience in a client-facing role within luxury retail or a closely related customer-centric function.

High-school diploma or equivalent; vocational training in retail, fashion or luxury goods preferred.

LOEWE cultivates a workplace grounded in craftsmanship, intellectual curiosity and artistic engagement, reflecting its Spanish heritage and artisanal expertise in leather. The house values diversity and inclusion, fostering an environment where creativity, respect and collaborative ambition are encouraged.