Le Bon Marché Customer Service Advisor

La Samaritaine, an iconic Parisian department store founded in 1870 by Ernest and Marie-Louise Cognac-Jaÿ, is renowned for its art nouveau architecture and rich heritage. Reopened in 2021 after 16 years of renovation, it is part of the LVMH group, offering over 600 brands in fashion, beauty, watchmaking, and jewelry across 20,000 square meters, including Europe's largest beauty space. Situated in the heart of Paris, it also features restaurants, a spa, and various personalized services.

1. Respond to customer inquiries across all channels regarding loyalty programs, e-commerce offerings, store hours, and product availability.
2. Manage remote customer requests and needs, including complaints, compensations, disputes, and ongoing cases via phone, email, social media, and mail for both the store and website.
3. Oversee and engage in social media interactions.
4. Promote the services, brands, and benefits of the physical store and website to customers.
5. Proactively assist customers to ensure their satisfaction.
6. Conduct outbound call campaigns for event organization.
7. Contribute to activity analysis and service organization.
8. Participate in the onboarding of new team members.

1. Minimum 3 years of experience in customer service and community management.

1. Excellent oral and written communication skills.
2. Proficiency in customer relationship management tools such as Salesforce or Zendesk.
3. Strong customer orientation and interpersonal skills.
4. Team spirit, dynamism, and adaptability.
5. Fluency in English; a third language is desirable.

Minimum 3 years of experience in customer service and community management.

Full-time position with a work schedule of 5 days per week, Monday to Saturday.

La Samaritaine, as part of the LVMH group, fosters a culture of luxury, innovation, and exceptional customer service. The workplace is dynamic and collaborative, emphasizing team spirit and a commitment to excellence.