Le Bon Marché Assistant Customer Service Manager

Le Bon Marché Rive Gauche, La Grande Épicerie de Paris, and La Samaritaine are esteemed entities under the LVMH group, epitomizing Parisian service excellence. As part of this prestigious conglomerate, they offer unparalleled opportunities for career growth and development within the luxury retail sector.

1. Ensure daily operational continuity and adherence to processes across all customer service channels.
2. Respond to customer inquiries across multiple platforms, maintaining exemplary service standards.
3. Identify and escalate operational issues promptly and propose improvements for customer journeys and internal practices.
4. Manage and validate Level 1 and 2 customer cases, ensuring decision coherence and quality.
5. Prepare and submit comprehensive weekly reports highlighting key points and sensitive cases.
6. Monitor team performance and support daily priorities, ensuring an organized and methodical work environment.
7. Facilitate effective communication between the team and the Director of Customer Service.
8. Contribute to team integration, skill development, and overall performance enhancement.

1. Significant experience in an omnichannel customer service environment.
2. Proficiency in CRM tools such as Salesforce or Zendesk.
3. Fluency in English; additional language skills are advantageous.

1. Excellent oral and written communication skills.
2. Strong attention to detail and service excellence.
3. Organizational and reliability skills.
4. Diplomatic, adaptable, and proactive with a strong team spirit.

Minimum of 5 years in a customer service role, preferably within an omnichannel environment.

Opportunities for career advancement within the LVMH group, access to exclusive training programs, and a dynamic work environment.

The workplace culture at Le Bon Marché and its associated brands is collaborative, service-oriented, and committed to excellence. Employees are encouraged to contribute ideas and innovations, fostering a positive and supportive team environment.