Kering Eyewear Sales Support Specialist

Bridgewater • USA

Tuesday, July 15, 2025

Kering Eyewear, a distinguished subsidiary of the Kering Group, stands as a pivotal entity in the luxury eyewear market. Since its inception in 2014, the company has established itself as a leader, designing, developing, and distributing eyewear for an illustrious portfolio of 14 brands. This includes proprietary brands like LINDBERG and Maui Jim, alongside esteemed fashion houses such as Gucci, Cartier, and Saint Laurent. As part of the global luxury conglomerate Kering, Kering Eyewear offers a dynamic environment that fosters growth and innovation.

1. Support the commercial team, specifically Brand Ambassadors, within designated regions.
2. Ensure timely completion of onboarding and training for Brand Ambassadors.
3. Deliver on Sales Support KPIs through effective communication via phone and email.
4. Manage order processes, including order management, back-order, product information reports, invoice adjustments, and returns.
5. Oversee the entire order flow from acquisition to invoicing, ensuring compliance with trade terms.
6. Coordinate delivery logistics and act as the primary contact for queries or issues.
7. Serve as the first point of contact for Brand Ambassadors regarding commercial, logistics, and product claims.
8. Conduct monthly regional calls to discuss process improvements and internal updates with the commercial team.
9. Provide luxury service to Elite Customers, adhering to their Service Level Agreements.
10. Validate active Quarterly Promotions to ensure efficient order and sales management.
11. Enhance and comply with customer service procedures, processes, and systems.
12. Participate in sales events, contributing to both organizational preparation and execution.
13. Maintain customer master data, ensuring accuracy and integrity of all information, including pricing.
14. Support commercial returns in line with trade terms and the Optical Sales Channel Commercial Policy.
15. Issue sales and customer-related reports for the benefit of the sales team and customers.
16. Engage in ad hoc sales-related activities.

1. Minimum of 2 years of experience in B2B Account Management.
2. Proficiency in French is advantageous.

1. Advanced proficiency in Excel, including pivot tables and lookup formulas.
2. Proactive multitasking abilities in a dynamic environment.
3. Experience with CRM or SAP systems is beneficial.
4. Strong communication and presentation skills.
5. Exceptional organizational skills and attention to detail.

A minimum of 2 years in B2B Account Management is required.

Salary Range: $25-27 per hour

The role offers an opportunity to be part of a global luxury group with a commitment to talent development and internal mobility, providing a stimulating and fulfilling workplace environment.

Kering Eyewear, as part of the Kering Group, promotes a diverse and inclusive workplace. The company values diversity in all forms, believing it enriches the workplace and fosters adaptability in a changing world. As an Equal Opportunity Employer, Kering welcomes applications from all qualified candidates, regardless of their background.