Kering Eyewear French Speaking Customer Service Ambassador

Kering Eyewear, a distinguished entity within the global luxury conglomerate Kering, stands as a pivotal force in the luxury eyewear sector. Renowned for its innovative design, development, manufacturing, and distribution of premium eyewear, Kering Eyewear boasts a portfolio that includes illustrious brands such as Gucci, Cartier, Saint Laurent, Bottega Veneta, and Balenciaga, among others. The company is committed to sustainability and excellence, offering a dynamic environment that fosters creativity and growth.

1. Manage customer master data to ensure accuracy, completeness, and integrity.
2. Oversee order flow from acquisition to entry, ensuring compliance with trade terms.
3. Coordinate delivery logistics, acting as the primary contact for queries or issues.
4. Maintain backorder records to ensure accuracy and timeliness.
5. Handle goods returns in accordance with trade agreements.
6. Serve as the primary contact for customer inquiries regarding commercial, logistics, and product claims.
7. Support sales events through active participation in preparation and execution.
8. Generate sales and customer-related reports for the benefit of the sales team and customers.
9. Implement and enhance customer service procedures, processes, and systems.
10. Participate in ad hoc sales-related activities and projects.

1. 2 years of experience in a B2B customer service environment preferred
2. Proven experience in customer-facing roles
3. Sales experience in a controlled environment is advantageous
4. Experience with SAP implementation is beneficial
5. Fluency in French and English

1. Proficient business knowledge of order-to-cash flows
2. Understanding of Incoterms and customs regulations
3. Proficiency in Microsoft Office (Excel, PowerPoint, Word)
4. Strong teamwork capabilities
5. Customer-oriented mindset
6. Problem-solving skills
7. Negotiation skills
8. Results-focused
9. Self-motivation
10. Passion and enthusiasm
11. Curiosity and innovation
12. Clear and open communication
13. Trustworthiness

A minimum of 2 years in a B2B customer service environment is preferred, with proven customer-facing experience and familiarity with sales processes.

Salary range of $23-25 per hour.

The role offers opportunities for professional growth within a global luxury group committed to talent development and internal mobility.

Kering Eyewear fosters a stimulating and fulfilling workplace environment that promotes leadership and personal growth. The company values diversity in all its forms, encouraging a culture of inclusivity and adaptability to a changing world.