Kering Eyewear French Speaking Customer Service Ambassador

Bridgewater • USA

Thursday, February 27, 2025

Kering Eyewear, a distinguished leader in the luxury and high-end eyewear sector, is renowned for its unique ensemble of powerful brands. As part of the globally acclaimed Kering Group, the company excels in designing, developing, manufacturing, and marketing the most coveted frames and sunglasses. Kering Eyewear empowers its brands to transcend boundaries, fostering innovation and leadership in the eyewear industry while realizing both artistic and financial potential sustainably.

1. Manage customer master data ensuring timely maintenance, accuracy, completeness, and integrity of all information.
2. Oversee order flow from acquisition to entry in compliance with agreed trade terms.
3. Coordinate delivery flow by liaising with planning, logistics, and customers, acting as the primary contact for queries or issues.
4. Ensure backorders are managed effectively, maintaining a clean sheet.
5. Handle goods returns in compliance with agreed trade terms.
6. Act as the customer's first point of contact for commercial, logistics, and product claims.
7. Support sales events such as campaigns, brand/product presentations, and customer training through active participation in preparation and execution.
8. Issue sales/customer-related reports for the benefit of both the sales team and customers.
9. Implement and enhance customer service-related procedures, processes, and systems.
10. Participate in ad hoc sales-related activities and projects.

1. Minimum of 2 years of experience in a B2B customer service environment preferred.
2. Proven customer-facing experience.
3. Sales experience within a controlled environment is advantageous.
4. Experience with SAP implementation is advantageous.

1. Fluency in French and English.
2. Strong business knowledge of order-to-cash flows.
3. Working knowledge of Incoterms and customs rules.
4. Proficiency in Microsoft Office (Excel, PowerPoint, Word).
5. Team player with a customer-oriented approach.
6. Strong problem-solving and negotiation skills.
7. Result-focused and self-motivated.
8. Passion, enthusiasm, curiosity, and innovation.
9. Clear and open communication skills.
10. Trustworthiness.

A minimum of 2 years in a B2B customer service environment is preferred, with proven customer-facing experience.

The role offers a remarkable opportunity to join the Kering Eyewear adventure, contributing to business development within a global luxury group that provides endless possibilities for learning and growth. The company is committed to fostering internal mobility and talent development, promoting leadership skills, and helping employees reach their full potential in a stimulating and fulfilling workplace environment.

Kering Eyewear, as part of the Kering Group, is dedicated to building a diverse workforce. The company values diversity in all its forms, believing it enriches the workplace and fosters talent expression. Kering promotes a culture of inclusivity, adaptability, and equal opportunity, encouraging applications from all qualified candidates.