Kering Eyewear Customer Service Specialist

Bridgewater • USA

Wednesday, April 2, 2025

Kering Eyewear, a subsidiary of the Kering Group, stands as a global leader in the luxury and high-end eyewear sector, specializing in frames and sunglasses. The company is renowned for its portfolio of powerful brands, which it designs, develops, manufactures, and markets to both customers and consumers. Kering Eyewear operates within the rapidly expanding segments of Luxury and Sport & Lifestyle, leveraging its industry expertise to empower brands to innovate and excel, thereby maximizing their artistic and financial potential in a sustainable manner.

1. Manage the order-to-cash flow for the assigned customer portfolio with precision and timeliness.
2. Foster strong partnerships with the sales team to ensure customer service excellence.
3. Ensure adherence to sales business policies.
4. Monitor, confirm, and maintain customer orders to ensure accuracy.
5. Manage customer master data, ensuring timely maintenance and data integrity.
6. Oversee order flow from acquisition to delivery, ensuring compliance with SLAs.
7. Produce and analyze daily/weekly sales reports using BI tools and Excel.
8. Coordinate delivery flow with Planning, Logistics, Credit, and Sales, acting as the primary contact for queries and escalations.
9. Proactively manage backorders and maintain a clean portfolio.
10. Handle goods returns and RA(PNA) corrections in line with the KA Return Policy.
11. Serve as the first point of contact for customer queries regarding commercial, logistics, and product claims.
12. Provide sales and customer-related reporting to benefit both the sales team and customers.
13. Develop and enhance customer service-related procedures and systems.
14. Support sales events and customer engagements through active participation in preparation and execution.
15. Participate in ad-hoc channel-related projects.

1. 2-3 years of proven experience in an Account Management environment within Key Accounts.
2. Proven customer-facing experience.

1. Knowledge of Key Account business module (order-to-cash flow) is advantageous.
2. Strong commercial orientation.
3. Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint).
4. Intermediate knowledge of SAP.
5. Highly organized with the ability to adapt quickly to changing priorities.
6. Ability to multitask and thrive in a fast-paced environment.

2-3 years of proven work experience in an Account Management environment within Key Accounts, with customer-facing experience.

2-4 year Degree in Business Management.

Kering Eyewear offers a stimulating and fulfilling workplace environment with endless possibilities to learn and grow. The company is committed to talent development and internal mobility, promoting leadership skills and helping employees reach their full potential.

Kering Eyewear, part of the Kering Group, fosters a diverse and inclusive workplace culture that values gender, age, nationality, culture, religious beliefs, and sexual orientation. The company encourages employees to express their talents individually and collectively, adapting to a changing world. As an Equal Opportunity Employer, Kering welcomes applications from all qualified candidates.