Kering Eyewear Customer Service Intern

Kering Eyewear is the global specialist in luxury and high‑end eyewear, operating as the eyewear division within the Kering group. The business designs, develops, manufactures and distributes premium frames and sunglasses for a portfolio of luxury and sport/lifestyle maisons. As an employer, the organisation offers an international, design‑driven environment that values craftsmanship, brand stewardship and sustainability.

1. Report to the Customer Service Manager and support the daily operations of the China customer service team.
2. Consolidate and maintain sales order records and related reporting.
3. Compile merchandising/fixture order summaries (non‑R+ orders) and follow up with stakeholders.
4. Process and administrate commercial returns and coordinate return logistics.
5. Issue and track billing/invoice notifications in collaboration with finance.
6. Coordinate dispatches from designated distribution points and liaise with logistics partners.
7. Organise and maintain customer and operational documentation; ensure accurate filing and data integrity.
8. Proactively identify process improvements and support implementation initiatives to increase efficiency.

1. College diploma or above.
2. Proficiency in Microsoft Office; strong Excel skills preferred.
3. Demonstrable ownership, strong execution orientation and a proactive problem‑solving attitude.
4. High attention to detail and ability to manage multiple administrative tasks with accuracy.

1. Microsoft Office
2. Excel
3. Order consolidation
4. Returns processing
5. Documentation management
6. Data entry
7. Problem solving
8. Cross‑functional coordination

Internship/entry level. No prior professional experience required; candidates with internship experience or up to one year in customer service, order management, or operations will be advantaged.

College diploma or above.

Kering Eyewear operates within an innovative, brand‑centric environment shaped by the wider Kering group's emphasis on creativity, sustainability and responsible luxury. The workplace is international and collaborative, encouraging employees to contribute ideas and develop operational excellence across commercial and product cycles.