Kering Eyewear Customer Service Assistant

Kering Eyewear is the dedicated eyewear division of the global luxury group Kering. The business designs, develops, manufactures and distributes premium eyewear for an eclectic portfolio of maisons and licensed brands, combining creative direction with industrial expertise. As part of Kering, the division emphasises design excellence, sustainability and cross‑brand collaboration within a fast‑paced, fashion‑driven environment.

1. Maintain and ensure integrity, accuracy and completeness of customer master data.
2. Manage order flow from acquisition to order entry in compliance with agreed trade terms.
3. Coordinate delivery flow by liaising with planning, logistics and customers; act as first point of contact for queries and operational issues.
4. Control and resolve back‑orders to maintain a clean order book.
5. Manage goods returns in accordance with contractual trade terms.
6. Serve as customers’ primary contact for commercial, logistics and product claims, escalations and resolution.
7. Produce sales and customer‑related reporting to support both sales teams and clients.
8. Implement and refine customer service procedures, processes and systems; participate in ad hoc sales projects.

1. 1–2 years’ experience in a B2B customer service environment with proven customer‑facing exposure.
2. Sales experience within a controlled environment is advantageous.
3. Fluent in English and Mandarin (spoken and written).
4. Strong understanding of order‑to‑cash processes and sales principles.
5. Working knowledge of Incoterms and customs procedures.
6. Proficiency with Microsoft Excel, PowerPoint and Word; SAP experience is a definite advantage.
7. Excellent problem‑solving, negotiation and communication skills; team‑oriented and results‑driven.

1. Order-to-cash
2. Incoterms
3. customs rules
4. Microsoft Excel
5. Microsoft PowerPoint
6. Microsoft Word
7. SAP

1–2 years of professional experience in B2B customer service with demonstrable customer‑facing responsibilities; prior exposure to sales operations or after‑sales preferable.

Bachelor’s degree or equivalent in business, supply chain, logistics or a related discipline preferred.

Kering Eyewear operates at the intersection of creativity and industrial expertise, within the broader Kering network known for nurturing craftsmanship and sustainability. The workplace favours cross‑disciplinary collaboration, innovation and professional development in a high‑standards luxury retail ecosystem.