Kering Eyewear Customer Service Ambassador (French-speaking)

Kering Eyewear is the eyewear division within the Kering luxury group, designing, manufacturing and distributing premium eyewear for an established portfolio of global fashion and luxury maisons. As part of Kering, the business emphasizes creativity, craftsmanship, sustainability and cross-brand collaboration, offering professional development within an international luxury environment.

1. Manage end-to-end order-to-cash processes for an allocated B2B customer portfolio, ensuring timely and accurate execution.
2. Maintain customer master data with accuracy, completeness and data integrity.
3. Process orders from receipt to entry in compliance with agreed trade terms and sales policies.
4. Coordinate delivery flow by liaising with planning, logistics and customers; act as first point of contact for order, delivery or logistics queries.
5. Manage backorders and returns in line with contractual trade terms to preserve stock and customer satisfaction.
6. Serve as customer-facing escalation point for commercial, logistics and product claims.
7. Support sales initiatives (campaigns, brand/product presentations, onsite training and customer visits) through preparation and execution.
8. Produce sales- and customer-related reporting to support sales teams and customers.
9. Contribute to implementation and continuous improvement of customer service procedures, processes and systems.
10. Participate in ad hoc sales-related projects and cross-functional activities.

1. Fluent in French and English (oral and written).
2. Minimum 1 year of experience in a B2B customer service or client-facing role preferred.
3. Working business knowledge of order-to-cash processes, Incoterms and customs rules.
4. Experience in sales or within a controlled commercial environment is an advantage.
5. Exposure to SAP implementation projects is an advantage.
6. Proficiency with Microsoft Office (Excel, Power Point, Word).
7. Strong problem-solving, negotiation and results orientation; clear and open communicator and team player.

1. SAP
2. Excel
3. Power Point
4. Word
5. Incoterms
6. customs rules
7. Order-to-Cash
8. Customer-facing communication
9. Reporting
10. Negotiation
11. Problem solving

Preferably at least 1 year in a B2B customer service environment with demonstrable customer-facing experience; sales exposure and experience with SAP implementations are advantageous.

High school diploma or equivalent required; associate's or bachelor's degree in Business, Supply Chain, Logistics or a related field preferred.

Talent development and internal mobility opportunities.

Kering Eyewear operates within the broader Kering luxury group, fostering creativity, craftsmanship and sustainability while encouraging cross-brand collaboration. The workplace emphasizes talent development, internal mobility and diversity as drivers of innovation and professional growth.