Kering Eyewear Customer Service Ambassador

Kering Eyewear is the eyewear division of the global luxury group Kering, designing, manufacturing and distributing premium frames for an extensive portfolio of maisons. As part of a leading luxury conglomerate, the business balances creative excellence with operational rigour and a commitment to sustainability, offering international career paths within the wider Kering organisation.

1. Manage the end-to-end order-to-cash process for an assigned B2B customer portfolio, ensuring timeliness and accuracy.
2. Maintain and safeguard customer master data for accuracy, completeness and integrity.
3. Process orders in compliance with agreed trade terms and internal procedures.
4. Act as first point of contact for customers on commercial, logistics and product queries, liaising with sales, planning and logistics teams to resolve issues.
5. Manage delivery flow and backorders to preserve service levels and a clean backlog.
6. Administer returns and claims in accordance with contractual terms.
7. Support sales initiatives — including campaigns, product presentations and onsite trainings — through preparation and execution.
8. Produce sales- and customer-related reports to inform the sales team and customers.
9. Contribute to improving customer-service procedures, systems and ad hoc sales projects.

1. Fluency in French and English (oral and written) is mandatory.
2. Minimum 1 year of experience in a B2B customer service or customer-facing role preferred.
3. Demonstrable customer-facing experience; sales experience within a controlled environment is an advantage.
4. Working knowledge of order-to-cash processes, Incoterms and basic customs procedures.
5. Experience with SAP implementations is an advantage.
6. Proficiency with Microsoft Office (Excel, PowerPoint, Word).
7. Strong interpersonal skills: team orientation, clear communication, customer focus, negotiation and problem-solving aptitude.
8. Results-driven, self-motivated, trustworthy, curious and open to continuous improvement.

1. SAP
2. Excel
3. PowerPoint
4. Word
5. Incoterms
6. Order-to-Cash

At least one year of professional experience in B2B customer service or a comparable customer-facing function; sales and SAP implementation experience are advantageous.

Bachelor's degree in Business, Supply Chain, Logistics, or a related discipline preferred; equivalent practical experience will be considered.

Talent development and internal mobility

Kering Eyewear operates at the intersection of creativity and operational excellence within the broader Kering luxury group. The organisation emphasizes talent development, internal mobility and diversity, fostering a collaborative, high-performance environment where employees are encouraged to grow and innovate.