Kering Client Services E-Commerce Project Assistant

Kering is a prestigious global luxury group renowned for its portfolio of iconic brands such as Gucci, Saint Laurent, and Balenciaga. As part of a family-led conglomerate, Kering is committed to nurturing creativity and excellence across its couture, leather goods, jewelry, and beauty divisions. The group is dedicated to sustainability and cultural enrichment, making it a distinguished employer in the luxury fashion industry.

1. Assist the Global Group Chat & Socials Project Manager in business and services activities for e-commerce transition.
2. Coordinate worldwide client services and contribute to continuous process improvements.
3. Implement new back and front office e-commerce functionalities.
4. Manage enhancement requests and define business needs through User Stories.
5. Oversee front contribution processes and manage Service Client page updates for all Group brands.
6. Contribute directly to the e-commerce websites of Balenciaga, Bottega Veneta, Saint Laurent, and McQueen using Salesforce and Contentful.
7. Prepare websites for Employee Sales across multiple brands.
8. Facilitate transversal coordination with brands, e-commerce department, and client services.
9. Create presentations for the CLICS team, including survey analysis and communication campaigns.

1. Master 2 student or equivalent advanced education.
2. Fluent in French and English, both written and spoken.
3. Proficiency in Microsoft Office Suite and collaborative tools such as JIRA, Confluence, and Google Docs.
4. Strong relational skills, multitasking ability, autonomy, and proactivity.
5. Rigorous organization and a synthetic approach to tasks.
6. Interest in digital solutions and luxury or client relation experience is a plus.

1. Salesforce
2. Contentful
3. Microsoft Excel
4. Microsoft PowerPoint
5. JIRA
6. Confluence
7. Google Docs

Experience in luxury or client relations is advantageous, though not mandatory.

Master 2 student or equivalent advanced education.

Kering fosters a dynamic and inclusive workplace culture, celebrating diversity in all its forms. The company encourages employees to express their talents individually and collectively, promoting a start-up-like environment that values creativity and adaptability.