Kering After Sales Specialist

Seoul • South Korea

Wednesday, November 12, 2025

Kering is a prestigious global luxury conglomerate, renowned for its stewardship of illustrious fashion houses such as Gucci, Saint Laurent, Bottega Veneta, and Balenciaga, among others. The group is celebrated for its commitment to excellence, sustainability, and cultural enrichment, fostering a creative environment where exceptional products and experiences are crafted. With a workforce of 47,000 employees worldwide, Kering generated a revenue of €17.2 billion in 2024, embodying the ethos 'Creativity is our Legacy.'

1. Analyze customer requests and provide comprehensive feedback to the Front End, ensuring adherence to internal procedures and collaboration with relevant functions such as Back Office and Production units.
2. Enhance performance and productivity of Front Office, Back Office, and Repair vendors to optimize service lead times.
3. Manage exchanges, returns, and refunds for repairs and defects, and issue credit notes as necessary.
4. Create orders for location transfers based on item classification and import/export requirements.
5. Provide accurate documentation for credit notes and local destruction processes.
6. Collaborate with Retail, Store Operations, external vendors, and Group Operations HQ to ensure seamless operations.
7. Analyze statistical data to define and evaluate KPIs for Front and Back Office customer service levels.
8. Investigate and resolve complex customer issues, escalating repetitive defects to improve product quality.
9. Support stores and regional brand teams in alignment with company policies and guidelines.
10. Improve After Sales procedures, policies, and standards, and handle major customer complaints.
11. Conduct quality checks in the warehouse to assess product condition and determine repair or reconditioning needs.
12. Ensure continuous update and traceability of After Sales processes through system ticketing.
13. Produce and analyze reports on After Sales activities and KPIs for continuous improvement.
14. Support team members in problem-solving initiatives.

1. Minimum of 2 years experience in After Sales or Customer Service within the luxury retail industry.

1. Proficient communication skills in written and verbal English.
2. Strong customer orientation and interest in After Sales Service.
3. Computer literacy, particularly in MS Office, with strong analytical and presentation skills.
4. Meticulous attention to detail and accuracy.
5. Self-motivated and capable of motivating team members.
6. Adaptability to change and ability to drive results in a dynamic business environment.

Candidates should possess a minimum of 2 years of experience in After Sales or Customer Service, preferably within the luxury retail sector.

Kering offers a stimulating and fulfilling workplace environment with opportunities for learning and growth. The company is committed to fostering internal mobility and developing leadership skills, ensuring every employee can reach their full potential.

Kering is dedicated to building a diverse workforce, embracing diversity in all its forms, including gender, age, nationality, culture, religious beliefs, and sexual orientation. This commitment enriches the workplace and enhances the company's ability to adapt to a changing world.