Kering After Sales Front Office Support

Novara • Italy

Wednesday, November 26, 2025

Kering is a distinguished global luxury conglomerate, renowned for its stewardship of prestigious fashion houses such as Gucci, Saint Laurent, and Balenciaga, among others. As a family-led enterprise, Kering is committed to nurturing creativity and excellence across its diverse portfolio, which spans couture, leather goods, jewelry, eyewear, and beauty. With a workforce of 47,000 individuals, Kering is dedicated to sustainability and cultural enrichment, embodying the ethos that 'Creativity is our Legacy.'

1. Analyze customer requests and ensure timely feedback in alignment with internal procedures.
2. Open and manage service tickets, ensuring accurate evaluation of technical issues.
3. Estimate repair costs and timelines, and coordinate rerouting of tickets and products.
4. Oversee the order and planning of spare parts.
5. Escalate complex requests as necessary and resolve tickets efficiently.
6. Monitor the After Sales process to ensure SLA compliance and traceability.
7. Ensure adherence to brand policies throughout the After Sales process.

1. Bachelor’s degree required.
2. Experience in Customer Service or After Sales essential.

1. Fluency in English and Italian, both written and spoken.
2. Proficiency in MS Office suite.
3. Exceptional communication, persuasion, and presentation skills.
4. Ability to work independently and manage multiple tasks under pressure.
5. Strong attention to detail and accuracy.
6. Proven problem-solving capabilities.

Candidates should possess prior experience in Customer Service or After Sales roles, demonstrating a strong customer orientation and interest in after-sales services.

Bachelor’s degree required.

Kering offers a stimulating work environment with opportunities for professional growth and talent development, fostering internal mobility and leadership skills.

Kering is committed to fostering a diverse and inclusive workplace, embracing differences in gender, age, nationality, culture, and more. The company values diversity as a source of enrichment and adaptability in a changing world.