Kenzo IT Operations Manager - Europe

Kenzo, a renowned luxury fashion brand under the LVMH conglomerate, is celebrated for its vibrant and eclectic designs. As an employer, Kenzo offers a dynamic and innovative work environment, fostering creativity and excellence in the luxury fashion industry.

1. Manage IT activities to deliver on time and within budget, including store openings, pop-up stores, relocations, and events across EMEA.
2. Contribute to the Workplace Roadmap and associated annual budget.
3. Oversee expenses, orders, and invoices within the European IT scope.
4. Manage the IT assets lifecycle, including procurement, inventory, and leasing.
5. Continuously improve ITSM processes.
6. Measure and report performance indicators in management meetings.
7. Challenge SLAs and KPIs with partners.
8. Ensure knowledge management for support activities.
9. Maintain uniformity and compliance of IT hardware and software across Europe.
10. Oversee onboarding and offboarding processes for employees and partners.
11. Apply LVMH/KENZO security standards in collaboration with the SECOPS team.
12. Act as the primary contact for helpdesks in regions related to SSCs.
13. Conduct initial analysis and follow-up on network incidents in stores.
14. Resolve security alerts from the SOC with the team.
15. Maintain operational conditions of all European sales points and headquarters with Level 3 support and service providers.
16. Perform preventive maintenance of sales points with the team.

1. Degree from an engineering school or equivalent.
2. Minimum 10 years of experience in IT support.
3. Excellent interpersonal and communication skills.
4. Ability to handle high-pressure situations with discernment.
5. Organized, methodical, and adaptable in a dynamic environment.
6. Fluency in English and French is essential.
7. ITIL or Service Now certifications are preferred.

1. Service-Now
2. Confluence
3. Jira
4. Windows
5. MacOS
6. iOS
7. Office365
8. Omnissa Workspace One UEM (Airwatch)
9. Adobe Cloud
10. CEGID Y2
11. Sentinel One
12. MERAKI

Minimum 10 years of experience in IT support, with a strong background in managing teams and projects within a dynamic environment.

Degree from an engineering school or equivalent.

This position is open to individuals with disabilities (RQTH).

Kenzo's workplace culture is characterized by its commitment to creativity and innovation, reflecting the brand's vibrant and eclectic design ethos. Employees are encouraged to bring their unique perspectives and talents to the table, fostering a collaborative and dynamic environment.