Kenzo Client Experience & Data Assistant

Kenzo, a distinguished name in the luxury fashion industry, is part of the renowned LVMH group, which encompasses a wide array of prestigious brands across fashion, leather goods, and more. As an employer, Kenzo offers a dynamic environment where innovation and creativity are at the forefront, providing employees with opportunities to contribute to the brand's legacy while fostering personal and professional growth.

1. Conduct client data analysis and interpret customer behavior in collaboration with the Data & Insights team using Tableau.
2. Prepare summary documents and presentations, including brand reviews, ad-hoc analyses, and monthly client performance reports.
3. Support client teams in designing and implementing client activation strategies.
4. Analyze targeting strategies for both One-to-One and One-to-Many client interactions.
5. Monitor the backlog of clienteling app developments and fixes.
6. Test and validate new features to ensure they meet user requirements and expectations.
7. Identify continuous improvements for the clienteling product in collaboration with the team.
8. Participate in social listening projects, qualitative studies, and client persona development.
9. Support the digital customer service team in case resolution, benchmarking, and best practice monitoring.

1. Bachelor's or Master's degree in Business, Engineering, or a related field.
2. Proficiency in PowerPoint, Excel, and project management tools.
3. Familiarity with data visualization tools such as PowerBI or Tableau, SQL, and Python is advantageous.
4. Fluency in English is essential.
5. Strong interest in customer relationship innovation.

1. Organizational skills
2. Attention to detail
3. Curiosity and eagerness to learn
4. Strong interpersonal skills
5. Fashion sensitivity

Beginner level experience is required, suitable for those starting their career in the industry.

Bachelor's or Master's degree in Business, Engineering, or related field.

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.

Kenzo fosters a culture of creativity and innovation, encouraging employees to explore new ideas and contribute to the brand's evolution. The company values diversity and inclusivity, providing a supportive environment for all employees, including those with disabilities.