Kendo Counter Manager

Manchester • UK

Wednesday, January 15, 2025

Kendo Holdings, Inc., a San Francisco-based beauty brand developer and wholesaler, operates under the auspices of LVMH Moët Hennessy - Louis Vuitton, the preeminent global luxury conglomerate. Kendo serves as a crucible of innovation and creativity, spearheading next-generation beauty product development for global Sephora channels and select retailers beyond. The Kendo portfolio, renowned for its originality and market acumen, includes distinguished brands such as KVD Beauty, Ole Henriksen, Fenty Beauty, and Fenty Skin.

1. Manage and inspire a team of full and part-time Makeup Artists, including scheduling, coaching, and setting individual sales goals.
2. Lead by example in product knowledge and service, fostering a flawless customer experience and building a loyal clientele.
3. Drive sales goals and manage payroll investment to achieve financial objectives.
4. Develop and implement a clientele program to enhance loyalty and support sales targets.
5. Create in-store activations and clientele programs aligned with the brand calendar to support product launches and key selling periods.
6. Strategically develop the brand business within the store.
7. Foster strong relationships with Selfridges management and Kendo to drive business results and implement best practices.
8. Continually develop and refine the sales, artistry, and customer service skills of the team.
9. Manage the tester and samples budget, ensuring timely orders to support business needs.
10. Maintain high personal grooming standards and represent the brand professionally and ethically.

1. Previous experience in a luxury store environment.
2. High-level makeup artistry background.
3. At least 2 years of retail management experience.
4. Proven strategic and business acumen.
5. Experience in building and executing clientele strategies.
6. Ability to lead and motivate staff with strong conflict resolution and problem-solving skills.
7. Experience in forward planning and achieving financial goals.
8. Proven track record as a Business Manager.

1. Strong customer service and communication skills.
2. Excellent organizational skills for planning and executing in-store events.
3. Commercial awareness.
4. Knowledge and passion for the beauty industry.
5. Adaptability and energy.

A minimum of 2 years in a retail management role, preferably within a luxury environment, with a strong background in makeup artistry.

Opportunities for career advancement within a dynamic and innovative company.

Kendo fosters a culture of creativity, inclusivity, and resilience. The company values storytelling and product excellence, creating an environment where innovation thrives. Employees are encouraged to embrace challenges as opportunities and to act with courage and humility.