Kendo Counter Manager

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world’s largest luxury group. Kendo is known for its creativity and next-generation beauty product development for global Sephora channels and selective retailers outside of Sephora. The Kendo house of brands includes KVD Beauty, Ole Henriksen, Fenty Beauty & Fenty Skin.

1. Manage, inspire, and motivate a team of full/part-time Makeup Artists.
2. Set staffing rotation schedules and individual sales goals.
3. Lead the team to create a flawless customer experience and build a loyal clientele base.
4. Manage sales goals and payroll investment to achieve financial targets.
5. Build and implement an effective clientele program to drive loyalty and sales.
6. Create in-store activations and clientele programs aligned with the brand calendar.
7. Develop and refine the sales, artistry, and customer service skills of the team.
8. Manage the tester and samples budget and ensure timely orders.
9. Build strong relationships with Selfridges management and within Kendo.
10. Represent the brand in a professional and ethical manner.

1. Previous experience working in a luxury store environment.
2. Accomplished, high-level make-up artistry background.
3. At least 2 years of retail experience at the same level managing an account.
4. Proven ability to be strategic with strong business acumen.
5. Experience in building and executing clientele strategy.
6. Ability to lead, develop, and motivate staff.
7. Experience in forward planning and achievement of financial goals.
8. Proven track record of success as a Business Manager.

1. Strong customer service and communication skills.
2. Excellent organization skills to plan and execute in-store events.
3. Strong commercial awareness.
4. Self-starter with confidence and professionalism.
5. Adaptable and energetic with a firm yet fair approach.

At least 2 years of retail experience at the same level managing an account.

Maternity cover for 37.5 hours.

The company culture emphasizes a 'can do' spirit, advocacy, diversity, inclusion, storytelling, resilience, and product excellence. The role is based in Manchester at Selfridges Exchange.