Kate Spade Store Supervisor

Kate Spade New York is a globally recognised lifestyle brand within the Tapestry portfolio, celebrated for its colorful, optimistic design language across handbags, ready-to-wear, accessories and home. As part of Tapestry, the brand blends creative direction with a commercial retail organisation and prioritises customer experience, product storytelling and a collaborative retail culture.

1. Lead daily store operations including opening/closing procedures, register reconciliation, bank deposits and securing the facility.
2. Drive sales performance through personal selling and by coaching the team on sales plans, targets and KPIs.
3. Prospect, develop and maintain a high-quality client book; lead proactive client outreach and ensure clienteling standards, including thank-you notes.
4. Ensure the highest level of customer service via deep product knowledge and completion of customer product profiles.
5. Supervise and train store associates to meet brand presentation and operating standards; foster a motivating, competitive and inclusive team environment.
6. Oversee inventory functions: POS transactions, transfers, receiving, FedEx shipments, repairs and damage processing while maintaining inventory integrity.
7. Adhere to and enforce loss prevention policies and operational procedures to protect company assets.

1. Minimum 2–3 years' experience in luxury goods or a comparable retail environment, preferably with supervisory responsibility.
2. Proven ability to build and maintain a productive client book and demonstrate consistent sales performance.
3. Strong written and verbal communication skills with attention to detail.
4. Demonstrated capability to prioritise, multi-task and work proactively in a fast-paced retail setting.
5. Availability to work retail hours including evenings and weekends; able to stand for extended periods and lift up to 40 pounds.

1. Clienteling / client outreach
2. Selling skills and sales coaching
3. Point of Sale (POS) operations
4. Inventory management: transfers, receiving, repairs, damage processing
5. Loss prevention policies
6. Store presentation and visual standards
7. FedEx (shipment handling)

At least 2–3 years of retail experience in luxury goods or a comparable environment, ideally with prior frontline supervisory or leadership responsibilities and a demonstrable record of meeting sales targets and building client relationships.

College degree preferred.

Health benefits (medical, dental, vision), life and disability insurance, 401(k) plan eligibility, paid time off, employee product discounts, incentive compensation.

Kate Spade emphasises a spirited, design-led retail culture rooted in optimism and creativity. As part of Tapestry, the workplace values inclusivity, customer focus and ongoing development for retail talent, with leaders expected to foster team engagement and high service standards.