Kate Spade Retail Supervisor

Kate Spade New York is a global lifestyle brand renowned for its colorful, optimistic aesthetic and accessible luxury product mix, which includes handbags, ready-to-wear, jewelry, footwear and home décor. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusion and customer-centric retail experiences.

1. Lead the sales team on the floor, model high-performance selling behaviours and coach associates to achieve personal and store sales targets.
2. Develop and maintain a productive client book through proactive outreach, clienteling and follow-up (thank-you notes and post-sale service).
3. Drive repeat business by implementing and monitoring sales plans, personal sales goals and store performance metrics.
4. Ensure exceptional customer service through deep product knowledge and completion of product profiles for the team.
5. Oversee store presentation and merchandising to maintain Kate Spade brand aesthetic and operating standards.
6. Manage daily store operations including opening/closing procedures, register counts, bank deposits and facility security.
7. Supervise POS and inventory functions—receiving, transfers, shipments, repairs and damage processing—to preserve inventory integrity.
8. Enforce loss-prevention policies and operational procedures while fostering a positive, competitive and collaborative team environment.

1. Minimum 2–3 years of experience in luxury goods or a comparable retail environment with proven sales results.
2. Demonstrated ability to develop clientele and drive repeat business through clienteling techniques.
3. Strong written and verbal communication skills and the ability to coach and motivate a retail team.
4. Detail-oriented with a proactive capacity to multitask and prioritise in a fast-paced store environment.
5. Availability to work a retail schedule including evenings, weekends and holiday periods; able to stand for extended periods and lift up to 40 pounds.

1. Clienteling
2. Point-of-sale (POS) transactions
3. Inventory management (receiving, transfers, damage processing)
4. Loss prevention and cash handling
5. Merchandising and visual presentation
6. Coaching and team leadership
7. Product knowledge and profile completion

Minimum 2–3 years’ experience in luxury goods or a comparable retail environment, with a proven track record of meeting sales targets and growing a client base.

High school diploma or equivalent required; college degree preferred.

Health benefits (medical, dental, vision), life and disability insurance, 401(k) savings plan eligibility, paid time off, employee discounts and incentive compensation.

Kate Spade fosters a creative, optimistic and customer-focused retail culture that values inclusivity and collaborative teamwork. As part of the Tapestry family, the brand emphasises development, original thinking and an energetic in-store experience.