Kate Spade Outlet Supervisor

Kate Spade New York is a global lifestyle brand known for its colorful, optimistic aesthetic and modern approach to accessible luxury across handbags, ready-to-wear, accessories and home. The brand is part of the Tapestry portfolio, a global house of brands committed to creative innovation and inclusive workplace practices.

1. Partner with the Store Manager to develop and execute business-driving initiatives that increase repeat visits and acquire new customers.
2. Coach, model and supervise the selling environment to ensure exceptional customer service and achievement of sales metrics (sales per hour, ADT, UPT, capture rate).
3. Ensure completion of sales training programs and cultivate strong product knowledge across all categories.
4. Set and drive personal and team sales goals; communicate store performance and motivate the team to meet targets.
5. Maintain brand presentation and operating standards; ensure visual merchandising and store aesthetics align with Kate Spade brand guidelines.
6. Oversee daily operational tasks including store opening/closing procedures, register reconciliation, bank deposits and facility security.
7. Manage inventory activities: receiving, transfers, processing repairs/damages and shipping to maintain inventory integrity.
8. Enforce loss prevention policies and operational procedures to protect store assets and ensure compliance.

1. Minimum 2–3 years' experience in luxury goods or a comparable retail environment; prior luxury retail experience preferred.
2. Demonstrable ability to lead and develop retail teams, driving results through coaching and performance management.
3. Strong written and verbal communication skills with attention to detail.
4. Proactive multitasker who can prioritize in a fast-paced, customer-facing environment.
5. Available to work retail schedules including evenings and weekends; able to stand for extended periods and lift up to 40 pounds safely.

1. Customer service excellence
2. Sales coaching and team development
3. Inventory management
4. Visual merchandising
5. Cash handling / POS transaction processing
6. Loss prevention and operational compliance

2–3 years in luxury goods or comparable retail; prior outlet or luxury store supervisory experience preferred.

College degree preferred.

Health benefits (medical, dental, vision), life and disability insurance, 401(k) savings plan (eligible employees), paid time off, employee merchandise discount, incentive compensation.

Kate Spade fosters a colorful, optimistic and creative culture with a strong focus on customer experience and community. As part of Tapestry, the workplace emphasizes inclusivity, employee development and collaborative team environments in retail settings.