Kate Spade Customer Service Supervisor

Kate Spade, a prominent name in the luxury fashion industry, is renowned for its distinctive style and commitment to quality. As part of the Tapestry, Inc. family, Kate Spade offers a dynamic work environment that encourages innovation and excellence. The brand is dedicated to fostering a culture of creativity and collaboration, making it an ideal place for professionals seeking to advance their careers in the fashion sector.

1. Oversee daily operations of the customer service team to ensure efficient and effective service delivery.
2. Develop and implement customer service policies and procedures to enhance customer satisfaction.
3. Monitor team performance and provide constructive feedback and coaching to improve service quality.
4. Handle escalated customer inquiries and complaints with professionalism and resolve issues promptly.
5. Collaborate with sales and marketing teams to align customer service strategies with business objectives.
6. Prepare and analyze reports on customer service metrics and recommend improvements.

1. Proven experience in a supervisory role within a customer service environment.
2. Strong understanding of customer service principles and practices.
3. Ability to lead and motivate a team to achieve performance goals.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving and decision-making abilities.
3. Proficiency in customer service software and tools.

A minimum of 3 years of experience in customer service, with at least 1 year in a supervisory capacity.

Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Competitive benefits package including health insurance, retirement plans, and employee discounts.

Kate Spade prides itself on a vibrant and inclusive workplace culture that values diversity and encourages personal and professional growth. Employees are empowered to express their creativity and contribute to the brand's success in a supportive environment.