Kate Spade Customer Experience Supervisor

San Diego • USA

Tuesday, December 2, 2025

Kate Spade, a renowned name in the luxury fashion industry, is part of the Tapestry Inc. family, which includes other iconic brands. Known for its vibrant and stylish designs, Kate Spade offers a dynamic and inclusive work environment that fosters creativity and innovation. As an employer, Kate Spade is committed to nurturing talent and providing opportunities for growth within the fashion retail sector.

1. Oversee daily operations to ensure exceptional customer service standards are met.
2. Lead and motivate the sales team to achieve sales targets and enhance customer satisfaction.
3. Implement and monitor customer experience strategies to drive brand loyalty.
4. Collaborate with HR to manage staff schedules and performance evaluations.
5. Ensure compliance with company policies and procedures.

1. Proven experience in a supervisory role within the retail sector.
2. Strong understanding of customer service principles and practices.

1. Excellent leadership and team management skills.
2. Strong communication and interpersonal abilities.
3. Proficiency in retail management software and tools.

A minimum of 3 years of experience in retail management or a similar customer-focused role is required.

Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

Full benefits package including health insurance, retirement plans, and employee discounts.

Kate Spade fosters a culture of inclusivity and creativity, encouraging employees to express their individuality while working collaboratively towards common goals. The brand values innovation and a customer-centric approach, ensuring a vibrant and supportive workplace.