Kate Spade Customer Experience Supervisor

Kate Spade, a prominent name in the luxury fashion industry, is renowned for its sophisticated style and innovative designs. As part of Tapestry Inc., a global house of brands, Kate Spade offers a dynamic and inclusive work environment that fosters creativity and professional growth.

1. Oversee daily operations to ensure exceptional customer experience.
2. Lead and motivate the sales team to achieve sales targets.
3. Implement and monitor customer service standards.
4. Resolve customer inquiries and complaints efficiently.
5. Coordinate with management to optimize store performance.
6. Train and develop team members to enhance their skills.

1. Proven experience in a supervisory role within retail.
2. Strong understanding of customer service principles.

1. Excellent leadership and communication skills.
2. Ability to handle customer complaints effectively.
3. Proficiency in retail management software.
4. Strong organizational skills.

A minimum of 2 years in a retail supervisory position is required.

Bachelor's degree in Business Administration or a related field preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Kate Spade fosters a vibrant and inclusive culture that encourages individuality and innovation. The brand values diversity and is committed to creating a supportive environment where employees can thrive.