Kate Spade Customer Experience Supervisor

Kate Spade, a brand renowned for its vibrant and sophisticated designs, is part of the Tapestry, Inc. family, a leading house of modern luxury accessories and lifestyle brands. Tapestry is committed to fostering an inclusive environment that encourages creativity and innovation, offering employees opportunities for growth within a dynamic and global organization.

1. Lead and inspire the sales team to deliver exceptional customer service.
2. Ensure all customer interactions reflect the brand’s values and standards.
3. Monitor and analyze sales performance to meet and exceed targets.
4. Implement and maintain visual merchandising standards.
5. Resolve customer issues promptly and effectively.

1. Proven experience in a supervisory role within retail.
2. Strong understanding of customer service principles and retail operations.
3. Ability to analyze sales metrics and develop strategies to improve performance.

1. Leadership and team management.
2. Excellent communication and interpersonal skills.
3. Proficiency in retail management software and tools.

Minimum of 2 years in a retail supervisory position, preferably in a luxury or premium brand environment.

High school diploma or equivalent; Bachelor's degree in Business or related field preferred.

Comprehensive benefits package including health, dental, and vision insurance, employee discounts, and opportunities for career advancement within Tapestry, Inc.

Kate Spade fosters a collaborative and inclusive workplace culture that values diversity and encourages employees to express their individuality. The brand emphasizes creativity, innovation, and a commitment to excellence, providing a supportive environment where team members can thrive.