Kate Spade Customer Experience Supervisor

Bluffton • USA

Tuesday, October 14, 2025

Kate Spade, a brand synonymous with vibrant style and playful sophistication, operates under the Tapestry, Inc. umbrella, a global leader in luxury fashion. The company is renowned for its commitment to creating an inclusive and dynamic work environment that fosters creativity and innovation.

1. Oversee daily operations of the customer experience team to ensure exceptional service standards.
2. Implement strategies to enhance customer satisfaction and loyalty.
3. Train, mentor, and develop team members to achieve performance goals.
4. Monitor and analyze customer feedback to drive continuous improvement.
5. Collaborate with sales and marketing teams to align customer experience initiatives with business objectives.

1. Proven experience in a supervisory role within retail or customer service.
2. Strong understanding of customer experience management principles.
3. Ability to lead and motivate a team towards achieving targets.

1. Excellent leadership and interpersonal skills.
2. Strong analytical and problem-solving abilities.
3. Proficiency in customer relationship management (CRM) software.
4. Effective communication and organizational skills.

Minimum of 3 years in a supervisory role within retail or customer service, with a focus on customer experience.

Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Competitive benefits package including health insurance, employee discounts, and opportunities for career advancement.

Kate Spade fosters a culture of inclusivity and creativity, encouraging employees to express their individuality while working collaboratively towards shared goals. The brand values diversity and innovation, providing a vibrant workplace where ideas flourish.