Jil Sander Client Advisor

Jil Sander is a design-led international luxury fashion house celebrated for its minimalist aesthetic, rigorous craftsmanship, and refined approach to wardrobe essentials. The brand emphasises purity of form, high-quality materials and a dialogue between tradition and innovation. Jil Sander operates within the OTB Fashion Group and serves a discerning, international clientele across boutiques and select retail locations.

1. Act as the principal client contact by delivering personalised, warm and professional service across all interactions.
2. Provide expert product knowledge and tailored styling advice to meet client needs and occasions.
3. Drive sales performance through consultative selling, upselling and cross-selling strategies.
4. Cultivate and manage a client book, conducting proactive follow-ups, invitations and personalised outreach to foster loyalty.
5. Anticipate client needs and generate bespoke recommendations and appointments.
6. Maintain store presentation and execute visual merchandising in line with brand guidelines.
7. Operate point-of-sale (POS) systems, process transactions accurately and support inventory replenishment.
8. Support back-office tasks and participate in store events and merchandising activities while upholding the brand image.

1. Previous retail experience with fashion, jewelry or lifestyle brands.
2. Proven ability to meet or exceed sales targets and a commercially driven mindset.
3. Excellent interpersonal, storytelling and clientelling skills.
4. Customer-centric approach with a strong orientation to personalised service.
5. Cultural awareness and comfort interacting with an international clientele.
6. Collaborative team player able to work in a fast-paced retail environment.
7. Multilingual candidates preferred.

1. Clienteling
2. Client book development
3. Product knowledge
4. Styling and personal shopping
5. Sales and upselling
6. POS systems
7. Inventory management
8. Visual merchandising
9. Back-office retail operations

Previous retail experience in fashion, jewelry or lifestyle brands is required; demonstrated success in client-facing sales roles and client book development is strongly preferred.

High school diploma or equivalent required; formal training or coursework in fashion, retail or visual merchandising is advantageous.

Jil Sander fosters a design-driven workplace where precision, craftsmanship and restraint are central to the brand identity. The retail environment prioritises refined client service, attention to detail and collaboration, serving an international and style-conscious clientele.