Hour Passion Sales Associate (Part-time)

Hour Passion operates within The Swatch Group Netherlands, the national sales organisation representing a portfolio of prestigious Swiss watch brands including Swatch, Omega, Longines, Tissot, Hamilton, Certina, Rado and Balmain. The Swatch Group is a globally recognised luxury watch conglomerate; its Dutch operations supply independent jewellers and large retailers while also managing branded retail locations such as Swatch Stores, the Tissot Boutique in Amsterdam and Hour Passion outlets.

1. Deliver exceptional, personalised customer service to clients visiting the Hour Passion boutique; advise on product features, fit and after‑sales care for luxury watches.
2. Drive sales performance by proactively presenting collections, converting footfall into transactions and meeting store KPIs.
3. Develop and maintain client relationships through clienteling activities, follow‑up communications and after‑sales support to build loyalty and repeat business.
4. Maintain exemplary visual merchandising and brand presentation standards across windows and sales floor displays.
5. Manage stock, perform regular inventory checks and assist with receiving, tagging and replenishment of merchandise.
6. Process sales transactions accurately using the point‑of‑sale system; undertake cash handling and end‑of‑day reconciliation when required.
7. Support store operations including opening/closing procedures, housekeeping and participation in in‑store events or brand activations.

1. Proven retail sales experience — typically 1–2 years, preferably in luxury retail, watches or jewellery.
2. Professional and presentable demeanour with strong interpersonal and communication skills.
3. Proven ability to meet sales targets and work to commercial objectives.
4. Flexible availability to work 24–32 hours per week, including weekends and peak trading periods.
5. Right to work in the Netherlands.

1. Customer service
2. Retail sales
3. Clienteling and relationship management
4. Visual merchandising
5. Stock management and inventory control
6. Cash handling and POS operation
7. Product knowledge (luxury watches)

Typically 1–2 years of frontline retail sales experience is required; experience within luxury goods, watches or jewellery is strongly preferred.

Secondary education completed; vocational training in retail or hospitality (MBO level) is an advantage.

The Swatch Group brands emphasise Swiss watchmaking heritage, design excellence and a customer‑centric retail approach. Employees are part of a multinational luxury group that values product knowledge, teamwork and development across a portfolio of globally known marques.