Hermès Senior Sales Associate

Hermès is a storied French luxury house renowned for artisanal craftsmanship, refined design and long-term client relationships. Hermès Italie SpA manages the brand’s retail operations in Italy, operating boutiques that emphasise service excellence, product knowledge and discreet, personalized hospitality.

1. Deliver personalised, memorable customer experiences through expert storytelling of brand history and product craftsmanship.
2. Advise clients across all product categories and strive to expand sales beyond one’s primary category to maximise client satisfaction and lifetime value.
3. Develop and maintain a relevant client portfolio via structured client discovery, bespoke servicing and proactive clienteling.
4. Lead complex sales and after‑sales activities, manage complaints and follow clients through the entire customer journey.
5. Propose and execute commercial actions to support local business development and achieve boutique targets.
6. Collect, update and maintain client data in compliance with privacy policy and company procedures.
7. Maintain up‑to‑date product knowledge including novelties, pricing and stock availability.
8. Support store operations, adhere to company procedures and systems, and act as a role model by coaching junior colleagues and sharing best practices.

1. Bachelor’s degree, preferably with a fashion or linguistic focus.
2. Fluency in Italian, English and Russian.
3. Minimum 3 years’ experience in direct retail sales, ideally within a luxury boutique.
4. Proven leadership aptitude with ability to coach and motivate a team.
5. Proficiency with Excel and common IT tools.

1. Clienteling
2. Omnichannel sales
3. Product storytelling and brand heritage knowledge
4. Excel
5. IT tools
6. Coaching and team leadership
7. Customer relationship management (data entry and upkeep)

Minimum three years of proven experience in direct client sales within luxury retail; experience handling complex, high‑value transactions and maintaining long‑term client relationships. International retail exposure is a plus.

Bachelor’s degree, preferably in fashion, languages, or a related discipline.

Hermès cultivates a people‑centred, craft‑oriented culture that values discretion, refined service and respect for artisanal quality. The retail environment emphasises collaboration, continuous product education and long‑term client development within boutiques that prioritise aesthetic integrity and human values.