Hermès Selling Supervisor

Hermès of Paris is an independent, family‑owned luxury Maison renowned for artisanal craftsmanship and high‑touch client service. The organization maintains a global retail network supported by in‑house workshops and a commitment to preserving savoir‑faire, while offering employees opportunities to work within a values-driven, creative environment.

1. Achieve individual monthly and annual sales targets while contributing to the boutique’s collective objectives.
2. Organize and prioritise the selling floor to optimise client experience, including stock replenishment, merchandising touch‑ups and adherence to Visual Merchandising (VM) standards.
3. Process POS transactions accurately, maintain CRM purchase records and support after‑sales administrative tasks.
4. Comply with asset protection procedures: key control, EAS tagging, employee sign‑in and bag checks, and participate in cycle counts and physical inventory preparation.
5. Deliver consistently elevated client service—greet clients promptly, assist with product selection, and ensure premium packaging and POS presentation.
6. Maintain cleanliness and organisation of workstation and selling environment at all times.

1. Minimum 3 years of sales experience; prior luxury retail experience preferred.
2. Proven ability to build and maintain client relationships with impeccable verbal and written communication.
3. Even temperament with capacity to multi‑task in a fast‑paced environment.
4. Self-starter who can work independently and collaboratively within a team.
5. Strong organisational skills and open availability to meet business needs.
6. Ability to lift up to 25 lbs without assistance.

1. Client relationship development
2. Exceptional communication and interpersonal skills
3. POS
4. CRM
5. EAS tagging
6. Visual Merchandising (VM) guidelines
7. Inventory preparation and cycle counts
8. Cash handling and transaction accuracy
9. Asset protection procedures

Minimum 3 years of retail or sales experience, with preference for candidates who have worked in a luxury goods environment. Demonstrated track record of meeting sales targets and familiarity with POS and CRM systems.

High school diploma or equivalent; additional retail or luxury sales training preferred.

Commission and bonus incentives; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (18 DDOs, 12 company holidays, 2 wellbeing days, sick & safe time); Paid Parental Leave and Transition Time; 401(k) and Roth plan with company match and profit sharing; Voluntary benefits (FSA, voluntary life); Product discount; Employee Assistance Program; access to Calm app, Health Advocate and family‑building support.

Hermès cultivates a workshop‑driven culture grounded in craftsmanship, meticulous attention to detail and high‑touch client service. The Maison emphasises long‑term development, inclusion and stewardship of artisanal savoir‑faire within a collegial, family‑oriented workplace.