Hermès Selling Supervisor

Hermès of Paris Inc. is the U.S. arm of the independent, family-owned Maison Hermès, renowned for artisanal luxury goods and an enduring commitment to craftsmanship. The company sustains a global retail network and preserves a heritage-led production model, emphasizing excellence, responsible sourcing and a human-centred workplace culture.

1. Drive individual monthly and annual sales targets while contributing to the boutique’s collective objectives; organize priorities on the selling floor to maximise conversion.
2. Maintain merchandising and visual standards: replenish receipts, straighten floor displays, stock selling supplies (bags, boxes, ribbons, stationery), and execute VM guidelines for new receipts.
3. Operate and manage POS activities: accurately process transactions, maintain CRM purchase records and SKUs, approve routine returns/exchanges and perform opening/closing till procedures.
4. Oversee asset protection and opening/closing protocols including store access, alarm procedures, till closings, key-log control and coordination with Asset Protection (AP) for bag checks and inventory security.
5. Participate in inventory preparation and monthly cycle counts; ensure physical EAS tagging and ticketing compliance across floor, back-of-house and returns.
6. Deliver exemplary customer service in line with Hermès standards: greet clients, assist with purchases, and support after-sales administrative needs.
7. Maintain cleanliness and organisation of workstation; escalate POS or operational discrepancies to management promptly.

1. Minimum 2 years of selling experience; 3+ years preferred, with prior supervisory responsibility.
2. Experience in a luxury retail environment strongly preferred.
3. Proven ability to build and sustain client relationships with impeccable verbal and interpersonal communication.
4. Demonstrated capacity to multitask in a fast-paced environment while remaining even-tempered and professional.
5. Strong organisational skills and self-starter attitude; able to work independently and collaboratively.
6. Open availability to meet business scheduling needs, including weekends and holidays as required.
7. Ability to lift up to 25 lbs without assistance.

1. POS
2. CRM
3. EAS tagging
4. SKU management
5. Visual Merchandising (VM) guidelines
6. Inventory cycle counts
7. Cash handling / till closing
8. Asset protection procedures

Minimum 2 years of direct selling experience with supervisory exposure; 3+ years preferred. Experience within a luxury or premium brand retail environment is highly desirable.

High school diploma or equivalent required; associate or bachelor's degree in business, retail management or a related discipline preferred.

Commission and bonus incentives; Medical, Dental and Vision coverage; Life insurance and disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; Voluntary benefits (FSAs, fitness reimbursement, voluntary life insurance); Product discount; Employee Assistance Program; access to Calm App, Health Advocate and family-building support.

Hermès cultivates a craft-driven, humanist workplace that prizes artisan savoir-faire, creativity and long-term stewardship. The Maison emphasises dignity, inclusivity and personal development within a global, family-owned organisation committed to sustainability and responsible business.