Hermès Selling Supervisor

Hermès is an independent, family-owned luxury maison renowned for exceptional craftsmanship and an artisan-driven approach to product creation. The U.S. organization operates boutiques across major cities and emphasizes a humanist workplace culture that values creativity, savoir‑faire and long-term client relationships.

1. Achieve individual monthly and annual sales targets while contributing to the boutique’s collective objectives and supporting team selling efforts.
2. Maintain selling-floor standards and visual merchandising: replenish new receipts, straighten merchandise, manage packaging and stationery stock, and ensure VM guidelines are followed.
3. Operate and manage POS functions with accuracy: process transactions, maintain CRM purchase records, open/close tills, approve routine returns/exchanges and escalate exceptional requests to management.
4. Support merchandise flow and inventory control, including physical EAS tagging, ticketing, replenishment, preparation for physical inventory and participation in cycle counts.
5. Enforce asset protection protocols: implement opening/closing procedures, alarm and key‑log controls, bag checks (in conjunction with AP), and other loss‑prevention practices.
6. Deliver Hermes-standard client service: prompt, discreet client engagement, assistance with packaging/wrapping, and after‑sales support as required.
7. Maintain organized, secure workstations and communicate POS or operational discrepancies to management by close of business.

1. Minimum 3 years of selling and/or supervisory experience in retail; luxury retail experience preferred.
2. Proven ability to develop client relationships and deliver high levels of personalized service.
3. Impeccable verbal communication and interpersonal skills; even‑tempered and adept at multitasking in a fast‑paced environment.
4. Strong organizational skills and a self‑starter orientation balanced with collaborative teamwork.
5. Open availability to meet business scheduling needs and ability to lift 0–25 lbs. without assistance.

1. POS
2. CRM
3. EAS tagging
4. VM guidelines
5. Opening and closing procedures
6. Inventory preparation
7. Cycle counts
8. Asset protection techniques
9. Customer service
10. Cash/till reconciliation

Minimum 3 years of selling and/or supervisory experience in retail; prior experience in a luxury boutique or premium brand is preferred.

Commission and bonus incentives; Medical, Dental, Vision; Life insurance and disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth plan with company matching and profit sharing; Voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance); Product discount and EAP resources; Access to Calm App, Health Advocate, Family Building Support.

Hermès cultivates an artisan-led, service-oriented workplace that prioritizes craftsmanship, discretion and long-term client relationships. As a family‑owned maison, it emphasizes humanist values, inclusivity and the transmission of savoir‑faire across its global boutiques.