Hermès Selling and Service Assistant

Hermès is an independent, family-owned Maison renowned for its artisanal savoir‑faire and timeless luxury goods. The brand combines a strong heritage of craft with a global retail network and a commitment to creativity, quality materials and responsible production. As an employer, Hermès emphasises craftsmanship, meticulous standards of service and a collaborative, people-centred workplace.

1. Accurately record and process point-of-sale transactions including sales, sends and repairs; support opening and closing procedures with management.
2. Deliver consistently high levels of client service in accordance with Hermès standards: timely, discreet greetings, product assistance, and packaging/wrapping at point of sale.
3. Maintain detailed and accurate CRM records that document purchase history and support sales analysis.
4. Provide administrative support for after-sales services: log repairs, contact clients and maintain active records.
5. Support merchandising and selling-floor operations: restock merchandise, hang merchandising, prepare stockroom items and ensure presentation standards.
6. Assist stockroom operations including replenishment, ticketing, EAS tagging and physical inventory preparation.
7. Answer incoming calls promptly and professionally; perform general clerical duties and ad hoc tasks as assigned.

1. Minimum 1 year retail experience (luxury environment preferred).
2. Experience with POS systems and cash handling strongly preferred.
3. Proven customer-service orientation with excellent verbal communication skills.
4. Demonstrated ability to multitask, prioritise and maintain attention to detail.
5. Proficient with Microsoft Office applications.
6. Ability to handle difficult situations with composure and discretion.
7. Capable of lifting up to 25 lbs unassisted.

1. POS
2. CRM
3. Microsoft Office
4. Cash handling
5. Customer service
6. Merchandising
7. Inventory control
8. EAS tagging
9. Telephone etiquette

Minimum 1 year of retail experience; prior experience in a luxury boutique and with POS/cash-handling is strongly preferred.

High school diploma or equivalent; some college coursework preferred.

Commission and bonus incentives; Medical, Dental and Vision insurance; Life insurance and disability coverage; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; Flexible spending accounts, fitness reimbursement and voluntary life insurance; Product discount; Employee Assistance Program; access to Calm App and Health Advocate; family-building support.

Hermès maintains a workshop mentality within its retail houses, valuing craftsmanship, discretion and rigorous standards of service. The company fosters an inclusive, people-focused environment that supports professional development while emphasising respect for tradition, authenticity and responsible practices.