Hermès Sales Specialist

Hermès of Paris is the retail arm of the independent, family‑owned French Maison Hermès, internationally recognised for exceptional artisanal leather goods, silk, ready-to-wear and accessories. The brand operates a global network of boutiques and is committed to craftsmanship, long-term savoir‑faire and humanist values.

1. Achieve individual monthly and annual sales targets while contributing to the boutique’s collective goals; support sales initiatives and promotion execution.
2. Deliver a consistently elevated client experience in line with Hermès standards: prompt, attentive greetings, personalised assistance, clienteling and bespoke after‑sales service.
3. Operate the point‑of‑sale (POS) system accurately for all transactions, maintain CRM client files with detailed purchase history and SKU data, and support administrative follow‑through.
4. Organise and maintain the selling floor to VM standards: stock merchandising items (bags, boxes, ribbon, stationery), replenish receipts and new arrivals, straighten and fill displays.
5. Support inventory activities including preparation, participation in monthly cycle counts and assisting with stock reconciliation.
6. Comply with asset protection procedures: employee sign‑in, bag checks, key control, physical EAS tagging, ticketing, and secure handling of returns.
7. Report POS discrepancies and variances to management promptly and maintain cleanliness and organisation of the workstation at all times.
8. Collaborate closely with the Managing Director, sales colleagues and selling support teams in a fast‑paced boutique environment.

1. Minimum 2 years of sales experience; prior luxury retail experience strongly preferred.
2. Proven ability to build and sustain client relationships with exceptional verbal communication and interpersonal skills.
3. Calm under pressure with strong multitasking ability and meticulous attention to detail.
4. Self‑starter who can work independently while contributing constructively to a team.
5. Excellent organisational skills and open availability to meet business scheduling needs.
6. Ability to lift up to 25 lbs. without assistance and perform physical tasks associated with merchandising and inventory.

1. POS
2. CRM
3. EAS tagging
4. Visual Merchandising (VM) guidelines
5. Asset protection procedures
6. Clienteling
7. Transaction processing
8. Inventory preparation and cycle counts

Minimum 2+ years of sales experience; experience within a luxury retail environment preferred.

High school diploma or equivalent; college coursework in retail, business, fashion or a related discipline preferred.

Commission and bonus incentives; Medical, Dental and Vision; Life insurance and disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; Voluntary benefits (FSA, fitness reimbursement, voluntary life insurance); Product discount; Employee Assistance Program; access to Calm App, Health Advocate and Family Building Support.

Hermès fosters an artisan-led, client-centric culture that prizes craftsmanship, creativity and the transmission of traditional savoir‑faire. The workplace emphasises family values, inclusion and individual development while maintaining the highest standards of service and product integrity.