Hermès Sales Specialist

Hermès is an independent, family-owned French luxury house renowned for its artisanal savoir-faire in leather goods, silk, ready-to-wear and accessories. The Maison places craftsmanship and long-term quality at the heart of its business and operates a global network of boutiques and workshops that sustain traditional skills and client-focused retail experiences.

1. Achieve individual monthly and annual sales targets while contributing to the boutique’s collective performance.
2. Deliver the Hermès standard of client service: prompt, discreet and personalised engagement including assistance with wrapping and packaging at point of sale.
3. Operate and ensure accuracy of all POS transactions and CRM records, including sales entries, SKUs, payment verification and after-sales administrative support.
4. Maintain selling floor presentation and stock levels according to VM guidelines: restocking merchandise, tagging, ticketing and replenishment of packaging and stationery.
5. Comply with asset protection procedures, key control and EAS tagging protocols; participate in physical inventory preparation and monthly cycle counts as directed.
6. Keep workstation and back-of-house areas organised and communicate POS discrepancies or variances to management by end of business day.

1. Minimum 3 years of sales experience; prior luxury retail experience preferred.
2. Proven ability to develop and sustain client relationships with impeccable communication skills.
3. Even-tempered multitasker who can prioritise in a fast-paced environment.
4. Self-starter able to work independently while collaborating effectively within a team.
5. Strong organisational skills and open availability to meet business needs.
6. Ability to lift up to 25 lbs. without assistance.

1. POS
2. CRM
3. VM guidelines
4. EAS tagging
5. Physical inventory / cycle counts

Minimum three years of sales experience, preferably within luxury retail; demonstrated success meeting sales targets and delivering high-touch client service.

Commission and bonus incentives; Medical, Dental and Vision; Life insurance and Disability; Paid time off (18 DDOs, 12 company holidays, 2 wellbeing days, sick & safe time); Paid Parental Leave and Transition Time; 401(k) and Roth retirement plan with company matching and profit sharing; Voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance); Product discount and EAP resources; Access to Calm App, Health Advocate, Family Building Support.

Hermès cultivates a workshop-minded culture rooted in craftsmanship, discretion and long-term client relationships. The Maison values individuality, collegiality and professional growth, fostering an environment where artisanal excellence and personalised service are central to daily work.