Hermès Sales Associate

Hermès, a prestigious French luxury brand, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Hermès family, employees are immersed in a culture that values creativity, quality, and tradition. The brand, under the umbrella of Hermès International, offers a unique working environment where artisans and professionals collaborate to uphold the legacy of excellence.

1. Provide exceptional client experience in line with the Sales & Service Ambassador guidelines.
2. Develop and strengthen meaningful relationships with clients.
3. Handle complex client experience concerns and issues.
4. Facilitate sales and participate in up-selling, cross-selling and multiple selling for all product categories.
5. Proactively share key information about the métier and its performance.
6. Train and share information on new product launches, particularly for new joiners.
7. Assist in maintaining the store environment and image of the House.
8. Demonstrate the ability to accurately navigate Hermès tools, systems, and programs.
9. Make decisions aligned with Hermès operating standards and values.
10. Develop a thorough knowledge of operational controls, stock handling, and inventory management systems.

1. Availability to work within a 7-day roster including weekends.
2. Strong background in customer service and/or sales, with experience in a luxury environment being advantageous.
3. Team player attitude with the ability to embody the values of the Hermès Maison.
4. Excellent relationship development skills with impeccable interpersonal and communication skills.
5. High standard of presentation and grooming.
6. Passion for Hermès creations and comprehensive product knowledge in Hermès Métiers.
7. Positive, proactive, efficient, and client-focused attitude.
8. Strong sense of time management with the ability to multi-task, organize, and prioritize.
9. Ability to achieve personal targets and adapt to a fast-paced retail environment.
10. Ability to work independently while balancing collaboration with a team.

A strong background in customer service and/or sales is required, with experience in a luxury environment being advantageous.

Hermès fosters a culture of diversity, inclusion, and family, creating a supportive environment where individuality and fairness are valued. The brand encourages personal and professional growth, allowing employees to thrive and express their authentic selves.