Hermès Retail Sales Advisor

Hermès is a French maison renowned for exceptional craftsmanship across leather goods, ready-to-wear, silk, home, watchmaking and jewelry. Hermès Distribution France operates the brand's French retail network—managed under Hermès Sellier—and is organised around merchant-led boutiques that emphasise artisanal excellence, client service and enduring relationships.

1. Deliver multidepartment sales by proactively proposing pieces across leather, ready-to-wear, accessories, watchmaking and jewelry to grow boutique turnover.
2. Develop and maintain a personal client portfolio: acquire, qualify and follow up with national and international clientele to sustain long-term relationships and repeat business.
3. Curate exceptional in-store experiences: anticipate client needs, resolve enquiries promptly and collaborate with External Relations to deliver memorable, tailored service.
4. Represent Hermès values in every client interaction and promote the maison’s craftsmanship and artisans’ work.
5. Support boutique operations: participate in inventories, visual merchandising changes, stock organisation and maintain high standards of department presentation.

1. Minimum six years’ experience in luxury retail sales, with proven success in client acquisition and sales of high-value goods.
2. Demonstrable expertise in luxury product categories (e.g. ready-to-wear, leather goods, jewelry, watchmaking).
3. Excellent commercial acumen with a results-driven approach and capacity to sell across extended selling areas.
4. Fluent English (written and spoken).
5. Strong interpersonal skills: warm, humble, persuasive, and comfortable engaging high-net-worth and international clients.
6. Digital fluency: agile with digital communication tools and clienteling practices.
7. Experience or aptitude in visual merchandising.

1. Multidepartment selling
2. Client experience and clienteling
3. Client file creation and follow-up
4. Visual merchandising
5. Inventory and stock management
6. Digital communication tools and multichannel prospecting
7. Luxury product knowledge (leather goods, ready-to-wear, jewelry, watchmaking)

Minimum of 6 years in luxury retail, demonstrating consistent sales performance, experience with high-value product categories and a track record of acquiring and retaining a national and international client base.

High school diploma or equivalent; vocational training in commerce, retail, luxury goods or visual merchandising preferred.

Hermès cultivates an environment rooted in artisanal craftsmanship, discretion and attention to detail. The retail network values long-term relationships, collective responsibility and a client-centric approach that elevates the savoir-faire of the maison.