Hermès Retail Operations Manager

Milan • Italy

Monday, March 2, 2026

Hermès, a paragon of luxury and craftsmanship, is renowned for its exquisite products and timeless elegance. As part of the prestigious Hermès Group, Hermès Italie Operations SRL upholds the brand's commitment to quality and innovation, offering a dynamic environment where creativity and excellence are nurtured.

1. Oversee daily retail operations to ensure efficiency and effectiveness.
2. Implement and monitor operational policies and procedures.
3. Coordinate with cross-functional teams to enhance customer experience.
4. Manage inventory levels and ensure stock accuracy.
5. Conduct regular audits to maintain compliance with company standards.
6. Lead and mentor retail staff to achieve performance goals.

1. Proven experience in retail management, preferably within the luxury sector.
2. Strong leadership and team management skills.
3. Excellent organizational and multitasking abilities.
4. Proficiency in retail management software and tools.
5. Fluency in Italian and English.

1. Leadership and team development
2. Operational efficiency
3. Customer service excellence
4. Inventory management
5. Analytical and problem-solving skills

Minimum of 5 years in a retail management role, with a focus on luxury brands.

Bachelor's degree in Business Administration, Retail Management, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on Hermès products.

Hermès fosters a culture of creativity, respect, and excellence. Employees are encouraged to innovate and collaborate, contributing to the brand's legacy of luxury and sophistication. The workplace is characterized by a commitment to sustainability and ethical practices.