Hermès Retail Operations Manager

Hermès is an independent French luxury house renowned for its leather goods, accessories and ready‑to‑wear. The brand places a premium on artisanal quality, exceptional client service and boutique autonomy; as an employer it emphasises craftsmanship, meticulous retail standards and long‑term talent development across its global retail network.

1. Oversee all back‑office and store logistics operations to ensure accuracy between physical flows and IT records.
2. Manage merchandise flows (physical and IT), cycle counts and the annual inventory; monitor stock quality and levels.
3. Develop and present weekly reports on flows, stock and replenishment indicators to the Store Director; drive logistics KPIs.
4. Act as central liaison between store commercial teams, transport/logistics, customer service centre and the Retail Operations team in France.
5. Own storage allocation and continuous improvement of the store’s storage and handling processes; propose improvements to systems in collaboration with Transport and Logistics.
6. Manage client‑facing after‑sales processes and client reservations; serve as privileged contact with the remote customer relations centre.
7. Control store expenses through daily invoice checks and contribute budget proposals for variable store charges.
8. Support the Store Director in maintaining team climate, staff development and adherence to procedures; deputise for the director when required.

1. Higher education degree (Bachelor’s or equivalent) in business, logistics, retail management or related field preferred.
2. Minimum 6 years of professional experience in store stock and flow management, back‑office retail operations or logistics.
3. Proven leadership and team management capability, including coaching and performance follow‑up.
4. Rigorous, highly structured and polyvalent with strong process orientation and capacity to implement methods.
5. Excellent interpersonal and client service skills, strong listening ability, persuasiveness and responsiveness.
6. Analytical mindset with the ability to monitor KPIs and produce clear operational reporting.

1. Cegid
2. Excel
3. TCD
4. Inventory management
5. Stock flow management
6. Cycle counting
7. Logistics KPI reporting
8. Budget monitoring
9. Customer after‑sales management
10. Process design and implementation
11. Team leadership
12. Stakeholder liaison (Transport, Logistics, Customer Service)
13. Analytical skills

Minimum 6 years of progressive experience in retail operations, stock/flow management or back‑office roles within a boutique or store environment; demonstrable experience managing teams and operational KPIs.

Higher education (Bachelor’s degree or equivalent) in business, logistics, retail management or a related discipline preferred.

Hermès boutiques cultivate an artisan‑led, client‑centric culture where attention to detail and service excellence are paramount. Teams operate with a high degree of autonomy and professional rigor, serving an international and discerning clientele in an environment that values craftsmanship and long‑term employee development.