Hermès Retail Concepts & Visual Merchandising Development Manager

Hermès is an independent Maison of luxury renowned for artisanal craftsmanship, leather goods, ready‑to‑wear and exclusive accessories. As an employer, Hermès combines a meticulous design ethos with global retail operations and prioritizes quality, long‑term brand stewardship and an elevated client experience across its boutiques.

1. Define, develop and pilot Retail Concepts and Service Spaces from brief through final validation, ensuring alignment with the Maison’s visual identity.
2. Lead project briefs and regular analyses of existing concepts; collaborate with métiers, regional subsidiaries and RDAI (architecture agency) to identify evolution needs.
3. Manage end‑to‑end PLV (point of sale display) design projects: brief external designers, oversee concept stages (sketches, 3D, material boards), prototype production and technical plans.
4. Coordinate technical specifications and hand over to Purchasing for RFQs; participate in supplier evaluation and production follow‑up.
5. Drive deployment plans across the retail network — coordinate with Real Estate, RDAI and local subsidiary teams to ensure correct in‑store implementation for openings and renovations.
6. Produce and maintain Concept and Service Space bibles, user guides and guidelines for VM and store teams; author implementation guidelines for end users.
7. Animate the VM & Real Estate community (store visits, seminars, internal communications) to promote best practice and ensure consistent roll‑out.
8. Integrate the Maison’s RSE objectives into concept and PLV development (material selection, eco‑design, virtual prototyping) and conduct continuous retail design and materials benchmarking.
9. Build and manage a responsive external partner pool (designers, retail design agencies, prototyping suppliers) to support parallel projects at quality and pace.

1. Degree from a recognised interior architecture, interior design or architecture school (e.g., ENSA Paris, Camondo, Ecole Boulle, Ecole de Condé).
2. Minimum 6 years’ experience managing VM projects or interior architecture projects within retail or customer‑facing environments.
3. Proven ability to brief and coordinate multidisciplinary stakeholders (RDAI, Real Estate, Purchasing, suppliers, subsidiaries).
4. Fluent English (working language within the VM team).
5. Strong retail culture with a client‑centric approach and an eye for detail; excellent interpersonal skills and ability to federate cross‑functional teams.
6. Demonstrated understanding of sustainable design practices and material selection in retail environments.

1. Photoshop
2. InDesign
3. Illustrator
4. AutoCAD
5. SketchUp Pro
6. Rhino
7. 3ds Max
8. Cinema 4D
9. V-Ray
10. Enscape
11. Keyshot
12. PowerPoint
13. Teams
14. Excel
15. Outlook

At least 6 years’ professional experience in visual merchandising project management or interior architecture within the retail sector, with a proven track record of delivering store concepts, PLV and multi‑site roll‑outs.

Degree from a recognised interior architecture, interior design or architecture school (examples: ENSA Paris, Camondo, Ecole Boulle, Ecole de Condé).

Hermès fosters a culture of craftsmanship, discretion and rigorous aesthetic standards where collaborative problem‑solving and long‑term thinking are prized. The workplace values cross‑disciplinary teamwork between design, retail and real‑estate functions and places emphasis on quality, client experience and responsible material choices.