Hermès Commercial Support Apprentice

Hermès Sellier is an internationally recognised French luxury house renowned for leather goods, ready-to-wear, accessories and maison collections. Its Retail/Distribution arm operates a network of boutiques and e-commerce sites dedicated to delivering the brand's craftsmanship, discretion and high-touch client service across France and abroad.

1. Act as the omnichannel interface for the store: manage client orders, remote sales and inbound client requests with exemplary service standards.
2. Process and validate client orders and special requests; prepare quotes and order documentation for Hermès Maison and Horizon transactions.
3. Manage remote payment links and coordinate shipments for domestic and export deliveries.
4. Liaise with the central contact centre via the Passerelle interface and act as privileged contact for client recovery under the 'Hermès Client Culture' approach.
5. Coordinate inter-store transfers, notify clients of order availability and follow up until finalisation of the sale.
6. Prepare documentation for business gifts and manage administrative aspects of order fulfilment and export paperwork.

1. Minimum Bac+2/Bac+3 (associate degree or equivalent) or demonstrable retail/store experience.
2. Excellent personal presentation and professional verbal communication.
3. Fluent English (spoken and written) is mandatory.
4. Strong customer-orientation, listening skills and persuasive interpersonal abilities.
5. Organised, rigorous and capable of establishing and maintaining operational processes.

1. Passerelle
2. Horizon
3. Hermès Maison (quotation preparation)
4. Order entry and validation
5. Remote payment processing and shipment coordination
6. Omnichannel customer service and sales by distance
7. Client relationship recovery (Hermès Client Culture)
8. Analytical skills and process implementation
9. Proficiency with standard IT tools

Open to beginners; prior experience in retail or store operational support is advantageous. Candidates with proven experience in order management, remote sales or customer-service roles will be well-suited.

Bac+2 or Bac+3 (associate degree / undergraduate) or equivalent; relevant retail experience may be accepted in lieu of formal qualification.

The Maison values artisanal excellence, discretion and a deeply client-centric approach. The retail environment emphasises meticulous service, respect for tradition and measured innovation, offering a workplace where craftsmanship and modern retail practices coexist.