Hermès Client Relations Coordinator

Hermès of Paris Inc. is the U.S. subsidiary of Hermès International, a heritage French luxury house renowned for exceptional craftsmanship in leather goods, silk, ready-to-wear and accessories. The brand is known for meticulous attention to detail, a client-centric retail network of flagship boutiques, and a corporate culture that balances artisanal tradition with contemporary retail and e‑commerce operations.

1. Serve as primary point of contact for Hermes.com and flagship boutique clients across phone, email and live chat, delivering consistently elevated client service.
2. Triage, research and resolve client inquiries and voicemails in a timely manner, including order placement, tracking and delivery issue resolution.
3. Demonstrate and apply in-depth product knowledge while conveying the Hermès style, values and brand tone in every interaction.
4. Use CRM and call-center systems to log interactions, escalate issues and follow up on pending requests to ensure full resolution.
5. Collaborate closely with US flagship boutiques and internal partners (logistics, e‑commerce, retail operations) to exceed client expectations.
6. Offer tailored recommendations and solutions to foster long-term client loyalty and preserve brand integrity.
7. Maintain confidentiality and adhere to all Hermès policies and procedures related to data protection and security.
8. Adapt to a fast-paced environment with flexibility and resilience; assist peers and mentor new team members as required.
9. Perform additional duties as assigned by the supervisor.

1. Minimum 3 years of customer service or call center experience; experience may include hands-on internships.
2. Demonstrated experience in luxury retail, hospitality or other high-end customer service environments preferred.
3. Open availability, including weekends; flexible scheduling to meet business needs.
4. Proficiency with CRM systems and call-center software; experience using Microsoft Excel and Word.
5. Exceptional verbal and written communication skills with a sophisticated, professional tone.
6. Proven ability to manage complex requests with discretion, sound judgment and high attention to detail.
7. Strong multitasking and problem-solving capabilities combined with a client-first attitude.
8. Ability to work onsite at the Beverly Hills, CA corporate office.
9. Multilingual proficiency is a plus.

1. CRM systems
2. call center software
3. Microsoft Excel
4. Microsoft Word
5. Client relationship management
6. Verbal and written communication
7. Problem solving
8. Multitasking
9. Attention to detail
10. Mentoring and team collaboration

Minimum of three years in a call center or customer service role, preferably with exposure to luxury retail or hospitality environments and e‑commerce order management.

High school diploma or equivalent required; associate degree or coursework in hospitality, communications, business or a related field preferred.

Hermès cultivates a client-centric, craftsmanship-driven culture that values discretion, elegance and meticulous attention to detail. The workplace emphasizes collaboration between retail and e‑commerce teams, high service standards, and continuous professional development within a refined luxury environment.